Shipping & Returns Policy

Our commitment to you

At Rodeo Wins, we are fully responsible for your order from the moment of purchase until it arrives in your hands. We follow every step of the process and are here to make sure your experience is the best it can be. If anything comes up along the way, just reach out — we'll work it out together.

You are covered at every stage: production, shipping, and delivery.

Production time

Made-to-order itemsChaps, vests, ropes, and other custom products are made after your order is confirmed
Lead timeVaries by product — check the description on each product page
When does it start?Production begins after payment is confirmed
Production time is in addition to the shipping time. Please check the product description carefully before placing your order.
chaps vest rope custom products

Delivery times

Carrier: FedEx
USA & Canada
5–7 business days
after shipment
Other countries
8–12 business days
Australia, New Zealand, Belgium & others
Delivery estimates are provided by FedEx and may vary due to customs, holidays, or other external factors beyond our control.

Returns & refunds

Return windowWithin 30 days of purchase
Item conditionMust be unused and in the same condition as received
Refund amountFull product price — shipping fees are non-refundable note
Processing time4–6 business days after we receive the item
Return shippingCustomer's responsibility
ExceptionsCustom products are not eligible for return not accepted
Returns after 30 days may still be accepted if the item is in brand-new condition — store credit will be issued instead of a refund.

Exchanges for damaged or defective items

Exchange windowWithin 10 days of purchase note
How to requestContact us within the window to start the exchange process
After 10 daysSubmit evidence of the issue to our Claims Department — reviewed via email
Damaged in transitPlease file a claim directly with the carrier (FedEx)

How to return or exchange an item

  1. 1
    Send an email to rodeowins1@gmail.com stating whether you'd like a refund or an exchange. If exchanging, let us know which product you'd like instead.
  2. 2
    Wait for our reply with the return address. We will direct your shipment to the nearest available receiving center.
  3. 3
    Pack the item with a copy of your invoice inside, write your request (refund or exchange) on it, and ship to the address provided.
  4. 4
    Once we receive your package, we'll process your request promptly.
Do not ship your return before receiving the address from us — unauthorized shipments may cause delays.
Decatur, TX — USA Orlando, FL — USA Sao Paulo — Brazil

Get in touch

Have a question or need help? We are available by email and on our social media channels — we will get back to you as soon as possible.

Email — general & claims
rodeowins1@gmail.com
Instagram
@rodeowins
Facebook
Rodeo Wins
TikTok
@rodeowins